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Hi, I purchased Ultra mobile multi month plan with 12 months for $245 including additional tax & state charge. My existing number didn't got port to new SIM & new SIM never worked. Customer service pretends to be taking very care by saying on face, but once payment...
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1.0
#1089645
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I've been using this company's monthly prepaid plan for three months. The data signal is very bad, so I switched to another company in September of 2016. I also turned off my autopay option and cut the phone card. January of 2017, last month, I found out that they've...
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1.0
#1006927
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I was with Ultra Mobile for several months. Service was not the best, calls would sometimes not go through and randomly hang up. I last renewed my phone plan on August 12th, paying the service plan that allows me to have unlimited calls to France until September 10Th....
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Anonymous
Sierra

To MGregory,You should see all the complaints about Ultra Mobile. I thought that their "come on" advertisement sounded too good. I didn't find enough info on their web site- t...

2.1
#909670
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Delivery of Product - 4/5 Registration Process - 0/5 Phone Support - 3/5 Tech Support - 1/5 Bought the 2 SIMs with a plan. As it took over 2 days to get to me, I then cancelled my T-Mobile and when I put in the SIMs into my 2 phones, it wouldn't activate (tried both...
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#836349
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Ultra Mobile - STAY AWAY - THEY ARE SCAMMERS
STAY AWAY - THEY ARE SCAMMERS. RELEASE YOUR CARD INFORMATION TO THEM AT YOUR OWN RISK! I'M A VICTIM. INSTEAD OF CHARGING $19 A MONTH LIKE THEY CLAIM, I GOT A BILL FROM POWERSPORT SUPERSTORE ($178), REDBOX DVDRESERVATION ($1.63) AND ETSY.COM($178) IMMEDIATELY AFTER...
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Anonymous
Anonymous

100% right. I got a call to receive $5 applied to my $19 a month plan 2 days after retrieving my user ID and password from Ultra to port to other network. Here's the thing: ...

#817669
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I bought a sim card with 30 days unlimited prepaid from Ultra; I just threw it in the trash, after 17 days spent trying to get Ultra to activate it. Their site doesn't work, or even pretend to, they throw you at a number for the worst customer service possible. ...
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1.0
#796504
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I'm a former PTEL customer and never had any issues with PTEL. After PTEL shutdown I which to Ultra tel. I order next day shipping on sims and they waited 3 days to ship. Then the voice mail just stopped working, it says "This number is no longer in service" and I cant...
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Anonymous
Anonymous

I have had nothing but hassles with this company. Very difficult to get customer service, they can't upload data to my phone these last two months and it takes a few phone cal...

1.0
#786446
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The list of bad experiences with ULTRA just does not seem to end. During the last recharge, i was told that i had a 10 $ credit which i can use for whatever purpose i want. Today when i called the customer representative to use the 10 $ credit towards my next recharge,...
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1.0
#707075
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It's been at least 2 weeks now on trying to port in a #. Just to name a few reps/supervisors I've talked to: Charles, John, JoAnne, Jeff, Randy, Jay, Aldo, Nina, Ren, Abbie, Cassandra - all giving me the same BS. None of the reps reads the 'notes' and repeats &...
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#595587
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Ultra Mobile - Terrible data service

Ultra Mobile
#1100163
The data is terribly poor, I even can't use it open a website or instagram! It is unbelievable! Please provide a BETTER service! Don't just think about how to make money from customers!
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Ultra Mobile Sim Card Review

Ultra Mobile
#817813
By mistake i recharge twice. The company and agents don't know how to solve this problem? In 2016 the don't know. Hahahahaha
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