Hi, I purchased Ultra mobile multi month plan with 12 months for $245 including additional tax & state charge. My existing number didn't got port to new SIM & new SIM never worked. Customer service pretends to be taking very care by saying on face, but once payment...Read more
I've been using this company's monthly prepaid plan for three months. The data signal is very bad, so I switched to another company in September of 2016. I also turned off my autopay option and cut the phone card. January of 2017, last month, I found out that they've...Read more
I was with Ultra Mobile for several months. Service was not the best, calls would sometimes not go through and randomly hang up. I last renewed my phone plan on August 12th, paying the service plan that allows me to have unlimited calls to France until September 10Th....Read more
Delivery of Product - 4/5 Registration Process - 0/5 Phone Support - 3/5 Tech Support - 1/5 Bought the 2 SIMs with a plan. As it took over 2 days to get to me, I then cancelled my T-Mobile and when I put in the SIMs into my 2 phones, it wouldn't activate (tried both...Read more
STAY AWAY - THEY ARE SCAMMERS. RELEASE YOUR CARD INFORMATION TO THEM AT YOUR OWN RISK! I'M A VICTIM. INSTEAD OF CHARGING $19 A MONTH LIKE THEY CLAIM, I GOT A BILL FROM POWERSPORT SUPERSTORE ($178), REDBOX DVDRESERVATION ($1.63) AND ETSY.COM($178) IMMEDIATELY AFTER...Read more
I bought a sim card with 30 days unlimited prepaid from Ultra; I just threw it in the trash, after 17 days spent trying to get Ultra to activate it. Their site doesn't work, or even pretend to, they throw you at a number for the worst customer service possible. ...Read more
I'm a former PTEL customer and never had any issues with PTEL. After PTEL shutdown I which to Ultra tel. I order next day shipping on sims and they waited 3 days to ship. Then the voice mail just stopped working, it says "This number is no longer in service" and I cant...Read more
The list of bad experiences with ULTRA just does not seem to end. During the last recharge, i was told that i had a 10 $ credit which i can use for whatever purpose i want. Today when i called the customer representative to use the 10 $ credit towards my next recharge,...Read more
It's been at least 2 weeks now on trying to port in a #. Just to name a few reps/supervisors I've talked to: Charles, John, JoAnne, Jeff, Randy, Jay, Aldo, Nina, Ren, Abbie, Cassandra - all giving me the same BS. None of the reps reads the 'notes' and repeats &...Read more
Ultra Mobile - Terrible data service
The data is terribly poor, I even can't use it open a website or instagram! It is unbelievable! Please provide a BETTER service! Don't just think about how to make money from customers!
Ultra Mobile Sim Card Review
By mistake i recharge twice. The company and agents don't know how to solve this problem? In 2016 the don't know. Hahahahaha
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