Contact Ultra Mobile Customer Service
Ultra Mobile Phone Numbers and Emails
Toll-Free Number:
-
(888) 777-0446
Ultra Mobile Emails:
How to Contact Ultra Mobile?
Most Popular Number:
| Total calls: 2 395 | Issues resolved: 153 | Last call: May 9, 2025 |
Ultra Mobile Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Ultra Mobile Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Ultra Mobile is 8887770446. 91% of customers managed to speak with a real person.
The average hold time is from 5 to 10 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as Ultra Mobile may ask you for the following information to identify you as a customer: phone number, first and last name or address or zip code.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Ultra Mobile Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Ultra Mobile is 8887770446. 91% of customers managed to speak with a real person.
The average hold time is from 5 to 10 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as Ultra Mobile may ask you for the following information to identify you as a customer: phone number, first and last name or address or zip code.
People call Ultra Mobile mainly because of account, product/ service, payments and charges.
20% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Ultra Mobile is returns@ultramobile.com. 52% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as easy.
Contact Information
Ultra Mobile Website:
Ultra Mobile Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
6:00am - 6:00pm (PST)
Fax:
Ultra Mobile Customer Service Reviews
I bought my child a pinwheel phone and at the time it was bundled with Ultra Mobile. Pinwheel has since corrected this flaw.
Ultra mobile has terrible coverage. Dropped calls, not receiving or sending texts where all others carriers can. Madison WI should not have 'dead zones' They force a prepaid plan then make it very difficult to cancel. When I did make the time to dedicate 25 min with their customer service I was told there is no refund on the plan.
7 months of phone service unused and no refund is a crime. SHAME ON THEM
How Good is Ultra Mobile's Customer Service?
Summary of Ultra Mobile Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Ultra Mobile?
Payments and Charges Question:
- “Pay the bill”
- “Pay bill”
- “I want to make a payment”
Account Question:
- “Need my account number”
- “I need my account number”
- “I'm blocked by the SIM.”
Product/ Service Question:
- “Recieved message from T mobile legal team about complaint. Checking to see if it is a spam call”
- “My number is not working”
- “Purchased a line and didn’t get to activate e sim so now I just want a refund because I didn’t get any emails about me string u anything or if I need help with rest of the process”
Activation/ Cancellation Question:
- “They cancel.my service”
- “Porque quier cancelar el pago automático”
- “Para cancelar el servicio”
Staff Question:
- “No service”
- “Need service”
- “My service is off”
Request for Information Question:
- “Need help”
- “To find out about a order”
- “Technical support”
Cards Question:
- “Lost my ultra card”
- “Gift card”
- “I want my pin”
Return/ Replace Question:
- “Changement plan”
- “Change my number”
- “Change plan”
Shipping and Delivery Question:
- “My whatsapp got logged out as my sim package is expired. I need to renew international package to receive verification code or call for whatasapp use.”
- “My whatsapp is logged out as my sim package is expired and needs renewal. I am currently out of america and unable to get whatsapp verification code via sms and call. I need to restore my whatsapp on my america sim i purchased few months ago”
- “I ordered never received it.”
Refund Question:
- “Refund”
- “My money back please because my phone no work”
- “Paid twic so want to refund my extra payment”
Website/ Application Question:
- “To order online”
- “And no one uses my phone number on whatsapp so I need you to look for this person there you use my number on wastaa”
- “Can't open app on my phone”
Other Question:
- “I need to switch my old phone to new phone”
- “Quiero cambiar el método de paguo”
- “Comparability of new phone”
Compare Ultra Mobile Customer Service To
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