Ultra Mobile
Ultra Mobile Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ultra Mobile has 1.7 star rating based on 80 customer reviews. Consumers are mostly dissatisfied.
71% of users would likely recommend Ultra Mobile to a friend or colleague.
- Rating Distribution
Pros: Cheap, Worsed, Cheating.
Cons: Terrible customer support, Worst, Losing accumulated data.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ultra Mobile has 1.7 star rating based on 80 customer reviews. Consumers are mostly dissatisfied.
71% of users would likely recommend Ultra Mobile to a friend or colleague.
- Rating Distribution
Pros: Cheap, Worsed, Cheating.
Cons: Terrible customer support, Worst, Losing accumulated data.Recent recommendations regarding this business are as follows: "0", "DO NOT BUYH THEIR SERVICE. LET THEM DIE A QUICK DEATH WHEN CUSTOMERS DESERT THEM. PLEASE. OTHER VICTIMS PLEASE SUYE THEM AS WELL", "Better not say", "Don't use", "Excellent".
Most users ask Ultra Mobile for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Ultra Mobile Reviews
"To pay for my line"
I came to india last year in Feb. I got new credit card which I am not able to activate from india. Kindly check new Visa card number, take payment and start...
"Worst game ever"
You are stealing my money. There isn't any telling how much money y'all have stolen from people, and I'm reporting to the better business bureau and the...
Caracas, Distrito Capital
Renew my account 305 645 ****
There is no effective contact with ultra
My line doesn't work
I need contact me +130********
As soon as possible
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWorst game ever
You are stealing my money. There isn't any telling how much money y'all have stolen from people, and I'm reporting to the better business bureau and the federal trade commission.
- Steal your money
Preferred solution: Full refund
Los Angeles, California
This is a complaint
I want to ask you please to resolve my as soon is possible.
This is a mess How can be possible to penalize me for an error that your customer service associate just committed. Please again I want to ask you to resolved my case as soon as possible.
If you take a look in my case since the beginning you will find out the mess by the beginning of this month I called to your customer service in order to pay the service the pay was for $193.17 and the pay was charged doubled so when I founded out I called your customer service to request for the refund And I was told that the refund will be processed in 7-10 days today I founded out that my serviced was suspended because the refund for the double charged is being processed I was told today by the customer service associate and I consider this unfair due that if the error was made by your associate how come I was penalized for something that is not my fault.
I called the customer service twice today in both calls they placed on hold for long time due that I requested for a supervisor but during the time I was placing on hold both calls were disconnected or they just disconnected the calls . Again how come I have been penalized for something that I didnt not committed. I am here without service. Please again this a complaint And I need this to be resolved as soon as possible.
Also please I ask you if possible to review my case including with the calls I made because supposedly the calls should be recorded and monitored plus the customer service associate should be reading the notes on file . This a mess please refer this to a supervisor or a higher associate to resolve this matter if any additional please let me know.
User's recommendation: Better not say
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancelar plan
Necesito cancelar mi plan por motivo de viaje, lo cual ya no utilizaré su servicio y no me servirá donde voy a vivir. Necesito la cancelación inmediata, por favor.
Preferred solution: Cancelación del plan
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Costa Mesa, California
Ripped me off, shut diown the servicwe, wo'nt ports me out in violationof federal law. Scammers from the Philippines answer their phones.
Suut my service off,. Gav them 2 weeks and they still could not get it going. Have so far hung up on me 4 times. Rude obnoxious FIlipino people working for them. I hope their CEO is happy for firing the USA working to hire these incompetent jerks so he can be rich.
Now making excuses not to port me out, which violated FCC regulations. They hold your number hostage, and will not refund despite 5 months left on the plan. DO NOT BUY MULTIPLE MONTH PLANS. THEY RIP YOU OFF
I have to sue them for 3 times the amount for conversion of my money. If I could sue them for being incompetent jerks, I would.
Complete *** working for them, and their CEO does not care.
User's recommendation: DO NOT BUYH THEIR SERVICE. LET THEM DIE A QUICK DEATH WHEN CUSTOMERS DESERT THEM. PLEASE. OTHER VICTIMS PLEASE SUYE THEM AS WELL
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerScamsters. Stay away from these ***
Even after using Ultra Mobile for years, we decided to move to a different carrier. However, they never pick up the calls when we try to get the account number.
- No pros
- Fake customer support
- Scamming through autopay
- Weak network
Preferred solution: Account NUmber
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTrying to pay my bill
I can't get any real person to speak with I have been trying for over 3 hours to speak to representive and busy kept getting hung up on I also am a decorated United States Marine Special Forces 10 years and I was in the hospital for over 7 days
- No real person to speak with you just blow off your clients hoping they give up and stop calling you
- Customer service sucks
Preferred solution: To pay my frigging bill
User's recommendation: Don't use
Queens, New York
Billing
I have changed the phone number and SIM card my old number is not active and and my auto renewal is off but you have charged me . That number is not active and my new number is paid off .so please refund my payment thanks.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Belgrade, Belgrade
I need to know the comppany's comment.
I really need the SIM card or eSIM card to use Ultra Mobile service to receive SMS/text messages (spatial otp/verification messages) from USA to Europe.
I need to know the company's comment.Thank you for your help
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Nairobi, Nairobi Province
To restore blocked untrapro account
My account was blocked due to unusual activities because I reffered others but I used my email address I didn't know if it can cause a problem to my account
User's recommendation: Excellent
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerZip code
I accidentally put in the wrong Zip code for my data plan. It will not allow me to edit it. I can only edit it from my payment,which does nothing.Is there a way on your end to edit it to my city zip?
Preferred solution: My zip code changed for the city I currently live in
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTroubleshooting
Since yesterday, I can't call or text. I bought another SIM card and I called online for activation, but my phone is still not working.
Preferred solution: Stay with ultra & activate my phone number
Philadelphia, Pennsylvania
Invalid ICCID
I bought ultra purple at walmart. The ICCID is consist with 19numbers and 1letter!!!
How??? They asking 19numbers, i input the number only, but invalid
I called the customer service, and she said that my card is expired which the date is 10/25/2026
And will reach to me asap, well already 5days...
User's recommendation: Just dont buy it!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brooklyn, New York
Plz activate my eSIM
I had this number 929698**** before. But my phone is broken and I am having my iPhone repaired at the Apple Store; they replaced my phone.
Consequently, I lost my number so now I want to activate that number on my new phone please. I've been trying to call Ultra Mobile Customer Service but nobody answers.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI enter the sim card pin wrong too many time. And now it is lock. So I need the Puk code,
You guys open from 6 am to 6 pm. So when I called you guys, you didn't answer. You said you were closed, which didn't match what you guys said on your website.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo international calling
They advertise international roaming and calling but they don't have that! They only have a limited amount and they don't let you purchase more.
False advertising!
A total lie! Why would you prevent paying customers from purchasing more minutes?
- Does not allow unlimited international calling
Preferred solution: Deliver product or service ordered
User's recommendation: Do not buy!
About
Ultra Mobile is a mobile communication company offering a variety of plans. Ultra Mobile creates its products for millions of users who today reside in the United States but were born in other locations around the world. Ultra Mobiles bridges the communication gap proposing quality mobile offerings. Ultra has stores all around the country offering users limitless ways to connect with their families and friends abroad. Along with varied monthly plans, customers can shop for recent cell phone models choosing among a number of popular manufacturers such as BLU, HTC, Samsung, and Apple.
Ultra Mobile is ranked 521 out of 2138 in Telecommunications category
USA
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Ultra mobile are scamsters