Ultra Mobile
Ultra Mobile Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ultra Mobile has a 1.7 star rating based on 63 customer reviews and consumers are mostly dissatisfied, though 75% say they would likely recommend the service.
Positive Feedback
Some users note the service is cheap and a few praise prompt, patient customer reps and occasional good coverage experiences.
Negative Feedback / Risk Areas
- Frequent billing errors, suspended lines after payment, and difficulties with refunds reflect common Ultra Mobile customer complaints.
- Poor activation, porting and eSIM issues with slow or blocked support responses.
- Unreliable data speeds and coverage, and problems cancelling subscriptions or auto-pay.
Key Takeaways for Future Customers
- Expect potential billing hassles; confirm refunds and receipts immediately.
- Prepare for slow or limited customer service when needing activations, cancellations, or transfer PINs.
- Consider coverage and data needs before switching based on Ultra Mobile reviews.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ultra Mobile has a 1.7 star rating based on 63 customer reviews and consumers are mostly dissatisfied, though 75% say they would likely recommend the service.
Positive Feedback
Some users note the service is cheap and a few praise prompt, patient customer reps and occasional good coverage experiences.
Negative Feedback / Risk Areas
- Frequent billing errors, suspended lines after payment, and difficulties with refunds reflect common Ultra Mobile customer complaints.
- Poor activation, porting and eSIM issues with slow or blocked support responses.
- Unreliable data speeds and coverage, and problems cancelling subscriptions or auto-pay.
Key Takeaways for Future Customers
- Expect potential billing hassles; confirm refunds and receipts immediately.
- Prepare for slow or limited customer service when needing activations, cancellations, or transfer PINs.
- Consider coverage and data needs before switching based on Ultra Mobile reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ramona, California
Phone bill
My phone is suspended, but the bill is not due until today. It is not the end of the day, so I don't understand why my bill is due again and my line is suspended.
- Great customer service and good prices
- Shut off phone service too early
Preferred solution: My service is back on until the end of the night. My service is due on the 30th and it is not the end of the night.
User's recommendation: Great Service, but I don’t like how you guys in Service too early
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeeds help to activate my line 469964****. I have already paid for a year
Help me to achieve my phone. I paid for a year yesterday. My phone is IPhone 13 pro max with a phone number 469964****
User's recommendation: Still waiting
New York, New York
I need account number and transfer pin
I need the account number and transfer PIN for phone number 917244****. Could you please send me this number? Thank you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWorst game ever
You are stealing my money. There isn't any telling how much money y'all have stolen from people, and I'm reporting to the better business bureau and the federal trade commission.
- Steal your money
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDo not want anymore
I want to cancel this order. Do not want.
Put money back on my account.
John James. I never got order number about the SIM card I ordered either.
Los Angeles, California
This is a complaint
I want to ask you please to resolve my as soon is possible.
This is a mess How can be possible to penalize me for an error that your customer service associate just committed. Please again I want to ask you to resolved my case as soon as possible.
If you take a look in my case since the beginning you will find out the mess by the beginning of this month I called to your customer service in order to pay the service the pay was for $193.17 and the pay was charged doubled so when I founded out I called your customer service to request for the refund And I was told that the refund will be processed in 7-10 days today I founded out that my serviced was suspended because the refund for the double charged is being processed I was told today by the customer service associate and I consider this unfair due that if the error was made by your associate how come I was penalized for something that is not my fault.
I called the customer service twice today in both calls they placed on hold for long time due that I requested for a supervisor but during the time I was placing on hold both calls were disconnected or they just disconnected the calls . Again how come I have been penalized for something that I didnt not committed. I am here without service. Please again this a complaint And I need this to be resolved as soon as possible.
Also please I ask you if possible to review my case including with the calls I made because supposedly the calls should be recorded and monitored plus the customer service associate should be reading the notes on file . This a mess please refer this to a supervisor or a higher associate to resolve this matter if any additional please let me know.
User's recommendation: Better not say
New York, New York
Phone bill
The data is horrible if you dont have unlimited plan the internet shouldnt be that slow when you run out of data it affects gps and everything
Mashpee, Massachusetts
I just pay my phone is still not working
I call customer service I can't have a servicise.My phone a can't make call.The number is 857 701****
User's recommendation: I don't want like to recommend more people this servicese
The payment of $47.56 with tax made on 6/10/25 still pending while the due date is 6/12/25 l was charged in eccess for unnecessary tax please Kindly reverse the tax fees that paid and send it back to
I have made payment on 6/10/25 against on 6/12/ 25 due date to refill .l paid $47.56 with tax instead of $40.for the monthly refill.now they sent another bill of $35 why please.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancelar plan
Necesito cancelar mi plan por motivo de viaje, lo cual ya no utilizaré su servicio y no me servirá donde voy a vivir. Necesito la cancelación inmediata, por favor.
Preferred solution: Cancelación del plan
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRipped me off, shut diown the servicwe, wo'nt ports me out in violationof federal law. Scammers from the Philippines answer their phones.
Suut my service off,. Gav them 2 weeks and they still could not get it going. Have so far hung up on me 4 times. Rude obnoxious FIlipino people working for them. I hope their CEO is happy for firing the USA working to hire these incompetent jerks so he can be rich.
Now making excuses not to port me out, which violated FCC regulations. They hold your number hostage, and will not refund despite 5 months left on the plan. DO NOT BUY MULTIPLE MONTH PLANS. THEY RIP YOU OFF
I have to sue them for 3 times the amount for conversion of my money. If I could sue them for being incompetent jerks, I would.
Complete *** working for them, and their CEO does not care.
User's recommendation: DO NOT BUYH THEIR SERVICE. LET THEM DIE A QUICK DEATH WHEN CUSTOMERS DESERT THEM. PLEASE. OTHER VICTIMS PLEASE SUYE THEM AS WELL
Caracas, Distrito Capital
Renew my account 305 645 ****
There is no effective contact with ultra
My line doesn't work
I need contact me +130********
As soon as possible
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerScamsters. Stay away from these ***
Even after using Ultra Mobile for years, we decided to move to a different carrier. However, they never pick up the calls when we try to get the account number.
- No pros
- Weak network
- Fake customer support
- Scamming through autopay
Preferred solution: Account NUmber
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTrying to pay my bill
I can't get any real person to speak with I have been trying for over 3 hours to speak to representive and busy kept getting hung up on I also am a decorated United States Marine Special Forces 10 years and I was in the hospital for over 7 days
- No real person to speak with you just blow off your clients hoping they give up and stop calling you
- Customer service sucks
Preferred solution: To pay my frigging bill
User's recommendation: Don't use
Billing
I have changed the phone number and SIM card my old number is not active and and my auto renewal is off but you have charged me . That number is not active and my new number is paid off .so please refund my payment thanks.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need to know the comppany's comment.
I really need the SIM card or eSIM card to use Ultra Mobile service to receive SMS/text messages (spatial otp/verification messages) from USA to Europe.
I need to know the company's comment.Thank you for your help
About
Ultra Mobile is a mobile communication company offering a variety of plans. Ultra Mobile creates its products for millions of users who today reside in the United States but were born in other locations around the world. Ultra Mobiles bridges the communication gap proposing quality mobile offerings. Ultra has stores all around the country offering users limitless ways to connect with their families and friends abroad. Along with varied monthly plans, customers can shop for recent cell phone models choosing among a number of popular manufacturers such as BLU, HTC, Samsung, and Apple.
Ultra Mobile is ranked 495 out of 2380 in Telecommunications category
USA
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Ultra mobile are scamsters