Ultra Mobile
Reviews and Complaints
Hard to make payment
Ultra Mobile is a pain in the a... to make a payment online.
Unlike other carriers such as Metro PCS, Ultra Mobile asks you for a "password" in order to make a payment online. If you forget your password, it promises to send you a text message with new password, which never arrives
- Telephone itself works well
- Difficult to communicate with them
- Even to make a payment
Preferred solution: Deliver product or service ordered
User's recommendation: Forget about Ultra
Hartland, Michigan
I could not get into the store because you do not have push buttons on it I am in a wheelchair.
I waited for someone to come and open the doors for me because I could not open them when I got into the store I asked if you had any castor oil products the woman said no and walked away. I was in awe because of the way I was treated.
Why do you not have push buttons on your doors?
There's other people that are in walkers or canes that cannot maneuver the doors I will be getting in touch with Michigan disability. Donna Meister Smith Midland Michigan
User's recommendation: The women in that store are snotty and arrogant I wouldn't shop there
My Bill
Phone not working I need to speak to someone I paid my bill but my phone is not working can someone help me out this is
Preferred solution: Help with my phone
User's recommendation: Answer
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Verified ReviewerSim card pin
I don't have a sim card pin code I need it to unlock my phone service I having trouble with that thanks need help
Preferred solution: Sim card pin code
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerJoelthefather2@***.com
I just triggered a $52 sim card that was charged on my card but now I'm out of service and I can't make calls or send messages; I need a return of my money
i'm suspended number
Preferred solution: Full refund
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Verified ReviewerI payed my bill and my phone is not on
I pay my bill $24 on Tuesday but my phone line still not working. So please check my receipt i attached with this message.
Preferred solution: Full refund
User's recommendation: Not use online recharge
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Indianapolis, Indiana
To renew plan is always an hassle
Am pissed because this is not the first time this is happening. I hope that they will do something about it.
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Verified ReviewerMy service have been suspended and I can’t speak to a customer service neither can I make a payment
No customer service Im set up for automatic payment and my service have been suspended and theres nothing I dont try and my service have not been restored since yesterday
Preferred solution: My service back to normal
User's recommendation: Bad customer service no one to speak to
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Stamford, Connecticut
Petbankky@***.com
I cant assess to my social media outside since I subscribe10/04/2023, I have been one of your customer for the past 8 months now if I am not mistaken, which i normally pay 50 dollar every month, but this month I decided to choose price like 29 dollars, since then my internet is not working outside which I know I have 5 gigabytes, until when get under my WiFis, pls u guys need to work on this fast because i am unpleasant with this
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Verified Reviewer |
Saint Georges, Saint George
No text ing can't receive texts
Back are sending me texts code and I can't receive it am in Grenada and I pay for global you have my
User's recommendation: Give me what I paid for
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Verified ReviewerTo activate my cellphone number
I was away from USA to Nigeria so, my cellphone number was not working again. I'll be glad if you can activate it for me. Thanks.
Preferred solution: To activate my cellphone number
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Verified ReviewerI need to activate
I need to activate my account to activate my cellphone number to activate my cellphone number ALLOW TO ACCESS TO MY ACCOUNT
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Douglasville, Georgia
I payed my phone bill but it’s still saying it’s suspended
I payed my bill the 59$ plan and it still hasnt reactivated my phone . Im so stressed out this has never happen to me before ever in my life can you please activate my phone I already paid I need my phone active asap
Preferred solution: Activate my phone 59$ plan what I paid for
User's recommendation: Pay attention to what your doing and becareful don’t rush typing the wrong phone number
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Verified Reviewer |
Hallandale Beach, Florida
Un problema
Hola mi problema es que mi plan de paquete no se activó y ya lo pagué, no sé cuál es el problema, necesito el reembolso que pagué, ya pasó un día y aún no un activado,
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pattaya, Chon Buri Province
Ultra Mobile is a SCAM. I have been their loyal customer for the past 10 years
So in late 2012, a friend had informed me that they switched from Metro PCS to Ultra mobile so after hearing about their plans and especially the price I also decided to switch to Ultra mobile and bought the 2GB for $39/month and also signed up for AutoPay. Fast-forward to August 2022, I bought and added a 2GB for $19/month to my account.
At this point I had forgotten that my original plan was also 2GB for $39/month because it was purchased for more than 10 years ago. So on Friday 10/27/2023, I decided to check Ultra mobile website for any promotion because I need a new line for my child. To my greatest surprise, 2GB has been upgraded to 3GB, but this time for $14/month. So I decided to give them a call to ask for family plans.
This was when I found out that all these years, Ultra mobile has been stealing from my credit card, charging me $39 for a $19 product. When I asked the representative why? All the representatives that I spoke with blamed it on me because I signed up for AutoPay and when I asked for a refund. They said it is against Ultra mobile policy to return my money and that they are sorry for taking the money.
Please, someone, help me. When I checked the internet, I saw that 2GB has been $19/month since 2019.
So presently Ultra Mobile is owing me about $1000, they stole from my credit card as over-charge. Please help me
- International calls
- Scamming through autopay
- Customer service reps has no regard for customers
- Nasty reps
Preferred solution: Full refund
User's recommendation: Refund my $1000
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