Ultra Mobile
Reviews and Complaints

I lost my cell phone with my SIM card I went to the dealership and you could not replace it as you're not authorized to do so but they did give me a new SIM card ask me to call ultra Mobile which I did providing with five phone numbers outgoing one and you feel too verify it the number is accurate and you cannot give me any more help Metro fact I lost two months of service as I made 6 months in advance highly recommend you guys after wasting my hours full hour talking to two representative to avoid this company go somewhere else

Cant use my line. Why?pls heck my line and let me know whats happening to it. Since this morning I cant use it

I'm not able to log in since I have no phone to verify my access. For access to lofinI'm no longer working and I'm struggling to keep in contact with my family and doctors, I need to get my account and my pin to transfer my number out please,

Thank you respond to my email .

Customer service representatives are 100/% polite and professional. Everytime I've had a issue.

I received excellent customer service and effective resolution under 8 minutes or less.

I do however wish the signal and coverage I get were better. After my 5 GB are finished the regular dial up is slower than a turtle barely even moving. Thank you to all the customer service representatives. Y'all are amazing.

Thank you. 04/27/2024

Hello,

Made an appt yesterday with manager because cashier couldnt leave front deak and other employee washing hair..mgr said I was all set from fake eyelashes and brow tint. I ARRIVED today and general mgr very curt said nothing on books could try to squeeze me in later time.I explained sons wedding could I take 10 15 no empathy just kept repeating what she couldnt do. Really poor interaction general mgr didn't believe me and I asked for her to call mgr to confirm

Hello, I just canceled a bill of 29 dollars for my plan since I have a recharge of 20 dollars in my account for the total of 49 dollars for the plan.

Can you help me, please

Try to call but no answer but customer service is not working they are telling me that they are not working

Ultra Mobile is a pain in the a... to make a payment online.

Unlike other carriers such as Metro PCS, Ultra Mobile asks you for a "password" in order to make a payment online. If you forget your password, it promises to send you a text message with new password, which never arrives

I waited for someone to come and open the doors for me because I could not open them when I got into the store I asked if you had any castor oil products the woman said no and walked away. I was in awe because of the way I was treated.

Why do you not have push buttons on your doors?

There's other people that are in walkers or canes that cannot maneuver the doors I will be getting in touch with Michigan disability. Donna Meister Smith Midland Michigan

Phone not working I need to speak to someone I paid my bill but my phone is not working can someone help me out this is

I don't have a sim card pin code I need it to unlock my phone service I having trouble with that thanks need help

I just triggered a $52 sim card that was charged on my card but now I'm out of service and I can't make calls or send messages; I need a return of my money

i'm suspended number

I pay my bill $24 on Tuesday but my phone line still not working. So please check my receipt i attached with this message.

Am pissed because this is not the first time this is happening. I hope that they will do something about it.